You know what drives me crazy? Mondays. Mondays make me crazy. I always feel like the weekend was never long enough. I was ruminating on this during my drive in to work this morning while I was in the fast lane behind somebody going the speed limit. Yes – you’ve got it – something else that drives me crazy!! So as I was pondering these two things that absolutely get under my skin I began to prepare a list in my head. I figured I would be oh-so-kind and share my top five with all of you. Because I bet they annoy you, too!
- Slow drivers in the fast lane. I know, I know. I already mentioned that above. But, come on, people! If you are not going 10 miles over the speed limit then you SHOULD NOT be driving in the passing lane. Why? Because you are not passing anybody! They are all passing you. And they’re not telling you you’re number one, either.
- Stepping on Legos. Could anything hurt any more than this? Oh, the agonizing pain! Especially since it is usually so small you never see the darn thing and the surprise on top of the pain just takes the cake. It’s become the perfect curse to put on someone: I hope you step on a Lego. Beware how you use this. It’s a diabolical curse that could come back on you.
- Incorrect spelling in a published document. Now, don’t get me wrong: spelling mistakes in general annoy me. But when the mistakes are in a published document? Dude! Have you ever heard of this thing they call spell-check?!? It’s this fancy new tool you’ve been able to use for, oh, the past few decades. Not to mention a second reading is always good to do. Ya know…so the grammar/spelling police don’t have seizures when they read your work of art.
- That’s right. I’m not even breaking this down to a specific part of Walmart like employees or service. It’s simply: Walmart. I hate that place. I don’t know how I keep ending up back there. And the Walmart by where I live? HORRIBLE. My attitude can go from perfectly pleasant to mostly malevolent within 10 steps. Horrible customer service, long lines (because only two are open), self-check outs that don’t work, rude employees, oh, the list goes on and on.
- Automated answering systems for your utility provider. This includes calling your television or wireless provider. Good God – can I just talk to a human? Pretty please? I’m tired of pushing twenty buttons to get to a real person. It’s exhausting having to repeat yourself when the robot on the other end doesn’t understand you. And to make matters worse, by the time you get to an actual person they ask you some of the same questions just to verify they have the right person! Thanks for wasting my time twice!
I know there are numerous other things that annoy me. These are just the few I picked today, probably resulting from things that happened on my too-short weekend. Because it’s Monday already. And yes, spell-check, I know that previous sentence was a fragment.
Cathy Thurber has over 10 years’ experience in the insurance industry and likes to think she’s learned a few things along the way, one of which being to not take herself too seriously. She would love to say she has as many cool expertise’s as her fellow blogger, Ken Kukral, but she’s just not as old as him. Cathy is a voracious reader and a total word nerd. Most importantly, she’s been married to her favorite person for almost twenty years and has two kids that she actually likes. However, the dog is her favorite child and she’s been wheedling for a cat for years. Perhaps this is the lucky year?
It’s said that a satisfied customer will tell one other person about their good customer experience but a dissatisfied one will tell 10. Well I am an over achiever. I am happy to update everyone on the Amex is an A- hole campaign. Although it was s low start it seems to be picking up momentum. I have been able to recently reach over 120,000 people direct through email. The blog post is slow to pick up but with more exposure I am certain I will reach more people. Its been an amazing process to watch these idiots stumble all over themselves. American express idiot brigade has said they would look into the issues but never seem to be able to get back to us. It’s not the mistakes they make but the way they handle it. This is a company that doesn’t have to care. Maybe people should start to realize where the real thieves in the business world are. Its these monopolistic credit card companies. They don’t have to care because good old capitalism is not at work. Perhaps we need to consider a movement to disband these giants and break up their tyrannical hold on the finances of the American consumer. When was the last time you saw a credit card company go after the thieves for stealing? They don’t care because they don’t have to because the American consumer pays the price through fees and finance charges. So next time your credit card company says “this is for your protection” tell them “the American consumer needs protection cuz were bending over and takin it from you”.
It’s with great pleasure that we induct another company into the “Shameful Service” Hall of fame. It all began the day we had left for Argentina for our family vacation and we were advised that they were cancelling our card due to a “possible” compromise. Now to global travelers this becomes a huge problem. Its complex but in a nutshell it could mean a disastrous situation for a family abroad. Now understand we are one of those card holders that get the black titanium card ( I know you think we are really just whiney @$$holes ) The experience all began with a supposed manager who has the brains of a gnat. When we pleaded with him that he was putting us in a horrible situation and we were going to be left high and dry in Argentina he said that it wasn’t his problem and that we should have brought enough cash with us. So the brainless gnat was telling us to break the law and carry illegal amounts of cash on us. Congratulations Gnat boy. When we asked to elevate this he says there is no one else to talk to and that he is the “messiah of American Express”. He claims this is for our protection. ( just an FYI . read the consumer credit protection I’m already protected you mindless ignoramus, you’re protecting you) After much arguing and pleading the mutant brained self proclaimed messiah promised to get us our new card in the next 24 hours but two weeks later after traveling from city to city we still received no card despite the 8 different calls we made to the global assist department. Not only is this organization a lesson in a company that can’t take accountability for their actions but one that can’t live up to their promises. They not only can’t fix their mistakes but can’t make amends for them. Perhaps this is the reason that monopolies shouldn’t exist. What’s amazing is that American Express did this for $20 charge and it cost them probably more than $200 in expediting, phone calls and other expenses. …. and most likely it cost one of their top customers. Congratulations gnat boy.
Hello Visa… Now that’s priceless